Renova Cleaning Service Privacy Policy

Welcome to Renova Cleaning Service, registered under CNPJ No. 32.046.949/809, with its headquarters located at 115 Naugler Ave, Marlborough, MA 01752, Massachusetts. Our commitment is to the integrity and security of the personal data of our users and customers. This Privacy Policy applies to all digital interactions carried out on our website renovacleaning.site, associated services, mobile applications, and other digital platforms under our control.

By accessing and using our platforms, you acknowledge and agree to the practices described in this policy. We take the protection of your personal data very seriously and are committed to processing it responsibly, transparently, and securely.

Definitions

“Personal Data” means information that identifies or may identify a natural person.
“Sensitive Personal Data” means information that reveals intimate personal characteristics, such as racial or ethnic origin, religious beliefs, political opinions, genetic or biometric data.
“Processing of Personal Data” refers to any operation carried out with Personal Data, such as collection, recording, storage, use, sharing, or deletion.
“Data Protection Laws” means all laws regulating the Processing of Personal Data, including the LGPD (Brazilian General Data Protection Law – Law No. 13,709/18).

Data Collected and Reasons for Collection

We collect and process the following types of personal data:

Information Provided by You: This includes, but is not limited to, first name, last name, email address, physical address, payment information, and any other information you choose to provide when creating an account, making a purchase, or interacting with our customer service.

Information Collected Automatically: When you visit our website, we automatically collect information about your device and your interaction with our site. This may include data such as your IP address, browser type, device details, time zone, pages visited, products viewed, websites or search terms that referred you to our site, and information about how you interact with our website.

Use of Cookies and Tracking Technologies

Renova Cleaning Service uses cookies, which are small text files stored on your device, and other tracking technologies to improve the user experience on our website renovacleaning.site, understand how our services are used, and optimize our marketing strategies.

Types of Cookies Used:

Essential Cookies: Necessary for the operation of the website, allowing you to navigate and use its features. Without these cookies, services such as shopping carts and payment processing cannot be provided.

Performance and Analytics Cookies: Collect information about how visitors use our website, which pages are visited most often, and whether users receive error messages. These cookies are used solely to improve website performance and user experience.

Functionality Cookies: Allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

Advertising and Social Media Cookies: Used to deliver more relevant advertisements to you and your interests. They are also used to limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

Purposes of Data Processing

The collected data is used to:

• Provide, operate, and improve our services and offerings;

• Process your transactions and send notifications related to your purchases;

• Personalize your user experience and recommend content or products that may be of interest to you;

• Communicate important information, offers, and promotions according to your communication preferences;

• Perform internal analyses to develop and enhance our services;

• Comply with applicable legal and regulatory obligations.

Sharing and Transfer of Personal Data

We may share your personal data with third parties under the following circumstances:

• With service providers and partners who assist us in business operations, provided they comply with our data protection guidelines and applicable legislation;

• To comply with legal obligations, respond to legal proceedings, or protect our rights and property, as well as the safety of our customers and the public;

• In the event of corporate restructuring, sale, merger, or other transfer of assets, ensuring that the receiving entity agrees to respect your data privacy in accordance with a policy equivalent to ours.

Links to Other Websites and Social Networks

Our platform may include links to external websites of partners, advertisers, and suppliers. Clicking on these links means you will be redirected outside our website and enter domains that follow their own privacy policies, for which we are not responsible.

We recommend carefully reviewing those policies before providing any personal data. Likewise, we are not responsible for the privacy practices of third parties such as Facebook, Apple, Google, and Microsoft. We encourage you to review the privacy policies of these entities when using their services or applications.

Data Subject Rights

You have several rights regarding your personal data, including:

• The right to access, correct, or delete your personal data in our possession;

• The right to restrict or object to our processing of your data;

• The right to data portability;

• The right to withdraw your consent at any time, when processing is based on consent.

To exercise these rights, please contact us at renovacleaningservicestp@gmail.com.

Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, it is important to note that no system is completely secure. We are committed to notifying you and any applicable authority of any security breaches in accordance with applicable legislation.

Changes to the Privacy Policy

Our Privacy Policy may be updated periodically. The most current version will always be published on our website, indicating the date of the latest revision. We encourage you to review our policy regularly to stay informed about how we protect your data.

Contact

If you have any questions or concerns about our Privacy Policy or data practices, please do not hesitate to contact us at renovacleaningservicestp@gmail.com. We are committed to resolving any issues related to the privacy of our users and customers.